Support From Sage Online Accounting Completely Inadequate

While the product may be good the support is very very poor. Once you finally get a support agent they are capable but you have to be willing to wait hours or even weeks for a response - their support is hopelessly understaffed. I waited for 3 hours to communicate with an online agent who recommended I send a written query because he would need to refer me to a specialist - I have waited for response for 2 weeks and have still had none. I have tried their online chat in the meantime and after waiting for over 3 hours the agent accidentally (I hope) cut me off. I cannot find an answer to my query on Sage City and the telephonic support takes so long to answer that Telkom automatically cuts me off. I have brought 5 clients to Sage and have sadly seen their support deteriorate as they have got more clients.