DH
Deborah H
1 reviews | Active since Oct 2017
25 Feb 2019, 11:48
SUB STANDARD SERVICE
I have waited for almost an hour to get "Live Chat". nothing live about that, I can assure you. I then called and I waited 45 minutes to chat to a Support Agent. Here, we are priviledged to hear about their "New Premises and how Welcome we are!!" What a JOKE. Do we need to come to your new premises to get support, because we are not getting it telephonically.
Sage Pastel - Jack up your Support System. It never used to be like this!!
I had to give you 1 STAR to proceed with this review. It is'nt even worth a STAR.
Helpful (0)
Replies (5)0
Replies (5)
Sage South Africa's replyOfficial
25 Feb 2019, 12:02Good day Deborah,
Thank you for your comment - have you been assisted?
Please forward your details including customer number through to our Customer Care Team so that they can investigate .
***
Kind regards
The Sage SA Team
Thank you for your comment - have you been assisted?
Please forward your details including customer number through to our Customer Care Team so that they can investigate .
***
Kind regards
The Sage SA Team
Sage South Africa's reply25 Feb 2019, 12:02
Official
Good day Deborah,
Thank you for your comment - have you been assisted?
Please forward your details including customer number through to our Customer Care Team so that they can investigate .
***
Kind regards
The Sage SA Team
Thank you for your comment - have you been assisted?
Please forward your details including customer number through to our Customer Care Team so that they can investigate .
***
Kind regards
The Sage SA Team
DH
Deborah H's updateReviewer Update
04 Mar 2019, 10:13I had a call and email from Phillamon Chabalala. I emailed him back and am still waiting for my reply.
So I guess, SAGE are still NOT performing!! No surprise.
DH
Deborah H's update04 Mar 2019, 10:13
Reviewer Update
I had a call and email from Phillamon Chabalala. I emailed him back and am still waiting for my reply.
So I guess, SAGE are still NOT performing!! No surprise.
Sage South Africa's replyOfficial
04 Mar 2019, 12:51Good day Deborah,
We have been informed that a consultant has been in touch with you and that you are up and running - if this is not correct . Please will you send your information through to our Customer Care Team so that they can investigate this query for you. please send your customer number as well as information through to ***
Kind regard
The Sage SA Team
We have been informed that a consultant has been in touch with you and that you are up and running - if this is not correct . Please will you send your information through to our Customer Care Team so that they can investigate this query for you. please send your customer number as well as information through to ***
Kind regard
The Sage SA Team
Sage South Africa's reply04 Mar 2019, 12:51
Official
Good day Deborah,
We have been informed that a consultant has been in touch with you and that you are up and running - if this is not correct . Please will you send your information through to our Customer Care Team so that they can investigate this query for you. please send your customer number as well as information through to ***
Kind regard
The Sage SA Team
We have been informed that a consultant has been in touch with you and that you are up and running - if this is not correct . Please will you send your information through to our Customer Care Team so that they can investigate this query for you. please send your customer number as well as information through to ***
Kind regard
The Sage SA Team
DH
Deborah H's updateReviewer Update
06 Mar 2019, 12:55Good Day,
Thank you Phillamon. It is all in working order.
But i must declare, SAGE need to get their ducks in a row, with regards to the support. If someone had of answered my call...... it rang for nearly an hour..... it would have been sorted there and then. BUT instead it took a week and half to get it sorted. Still NOT acceptable.
DH
Deborah H's update06 Mar 2019, 12:55
Reviewer Update
Good Day,
Thank you Phillamon. It is all in working order.
But i must declare, SAGE need to get their ducks in a row, with regards to the support. If someone had of answered my call...... it rang for nearly an hour..... it would have been sorted there and then. BUT instead it took a week and half to get it sorted. Still NOT acceptable.
Sage South Africa's replyOfficial
06 Mar 2019, 12:57Good day Deborah,
Thank you for your feedback - glad that Phillamon was able to sort you out.
Kind regards
The Sage SA Team
Thank you for your feedback - glad that Phillamon was able to sort you out.
Kind regards
The Sage SA Team
Sage South Africa's reply06 Mar 2019, 12:57
Official
Good day Deborah,
Thank you for your feedback - glad that Phillamon was able to sort you out.
Kind regards
The Sage SA Team
Thank you for your feedback - glad that Phillamon was able to sort you out.
Kind regards
The Sage SA Team