kK
kin K

1 reviews | Active since Jun 2016

29 Jun 2018, 11:28

Still payments not allocated to my Sage payroll account.

UNBELEIVABLE.

I wrote a bad review a month or two back of my payments not getting allocated. Next day had a lady calling me asking me to forward the proof of payments. I send it to **********

I went and get the proof of payments from FNB, some I had to pay for because it is earlier than 3 months.

Its more than a month later and it is still not allocated. My account no and payment reference number is W21895.

So here is what we going to do.

Close my Sage payroll account with immediate effect. I moved my payroll now to simplepay.

Send me a final invoice as I did not make any payments for the last 3 month, I could not see the point in paying for services that do not get located to my account. If you want me to send the proof of payments again let me know.

This I hope will be the last of my time wasted with Sage payroll.

0
Replies (2)
Sage South Africa
Sage South Africa's reply03 Jul 2018, 11:12
Official

Good day,

We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form

Kind regards

The Sage SA Team

kK
kin K's update03 Jul 2018, 14:07
Reviewer Update
I have done that previously, I have sent emails to accounts, even to HR credit control. So NO I won't, get somebody competent to phone me! Or sit on this as long as you want, I am finished with this.