NP
Nicole P

1 reviews | Active since Jul 2019

02 Oct 2025, 16:33

*****sters

I have cancelled my cloud subscription 4 months ago. This company keeps debiting our business account. When you call them, they have an answer for everything. Telling you the subscription has been cancelled yet, they will keep debiting. Do not use Sage Pastel monthly subscription - them and Netcash are a bunch of *****sters. They will pass credit, email you the screen shot not the actual credit note, but never return the money they debited fro your account. And so the cycle continues on a month to month basis. You will find their marketing is brilliant yet, they do not call you back, their support emails bounce back and they just do not care. If I could give zero stars I would for an over-priced product that is a nightmare for a small to medium business.

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Replies (1)
Sage South Africa
Sage South Africa's reply02 Oct 2025, 17:24
Official
Good afternoon Nicole, thank you for reaching out and bringing your experience to our attention. Sage will be in contact tomorrow morning to resolve the matter.