Stay away from Sage Pastel Accounting.

My accounting software generate duplicated goods received notes. I submitted my files to their "Datafix". Once you do this you cannot process from your side until they return your files. It took them 3 days since submitting my files to only look at my files. Due to being unable to make an appointment for them to look at your files immediately, you must stay in this queue "unable to go on with work" until they want to assist you. After the three days they informed me, they do not know what caused the problem and are unable to remove the duplicate goods received notes. They will have to investigate further and cannot provide me with a time on how long it will take. This all while I am unable to go on with my work on my side. To think they have a queue for Datafix just indicated to me that a lot of customers have problems with their software, the representative did not want to confirm this, probably because he knows it is true. The problem is not Pastel support but merely the fact that they are overwhelmed with problem with their software and customers contacting them each day and night.