STAY AWAY FROM SAGE IN ALL ITS FORMS

I have been trying to resolve a billing query with Sage One payroll since the middle of 2017, clearly without success. The people you eventually speak to (that's a story for another day!) always assure you of their commitment to resolving your query, but they are all *****. Firstly sending any mail through to ANY address which is a title is AN UTTER WASTE OF TIME (e.g. ********** or creditcontrol@,,, or ********** etc.) as these mailboxes are not attended by humans, only bots I suspect. Then when you get hold of an actual human by telephone and explain the query, follow it up with an email, get an acknowledgement return mail (all on Monday 5th March 2018) - all of a sudden, NOTHING HAPPENS. Today is 12th April 2018 and still we wait! I should have sent it to ********** for all the action it spurred. STAY AWAY FROM SAGE IN ALL ITS FORMS - good products but ****py support!