1 reviews | Active since Dec 2009
Shocking Support
Do not expect support !! You will most times wait over 30 minutes with the generic "we are experiencing higher than normal call volumes" excuse. After this wait you generally get cut off , this can go on for days !!
I am now looking for alternate software ,
So if you are looking for a Accounting solution with support , look elsewhere
Good day Russel
Thank you for raising your concerns.
We'd like to apologise for the frustrating experience. The Contact Centre's are inundated with calls regarding tax and financial year end.
In order to assist you, please can you send us your account details in order for us to make contact with you.
Kind Regards
The Sage Support Team
Best regards,
Good day Russel
Thank you for raising your concerns.
We'd like to apologise for the frustrating experience. The Contact Centre's are inundated with calls regarding tax and financial year end.
In order to assist you, please can you send us your account details in order for us to make contact with you.
Kind Regards
The Sage Support Team
Best regards,
Hi Russel
Thank you for your prompt feedback.
Your message was related to Accounting Support and you've mentioned you're holding in the Payroll Support queue in your reply.
Do you need help for now just on Payroll or also Accounting.
We've requested for a Payroll Support manager to make contact with you in the meantime.
Regards
The Sage Support Team
Best regards,
Hi Russel
Thank you for your prompt feedback.
Your message was related to Accounting Support and you've mentioned you're holding in the Payroll Support queue in your reply.
Do you need help for now just on Payroll or also Accounting.
We've requested for a Payroll Support manager to make contact with you in the meantime.
Regards
The Sage Support Team
Best regards,
Good day Russel
We'd like to confirm that you were assisted with your Payroll queries by one of the Payroll Support Managers.
Once again we'd like to apologise for the long waiting times with the Contact Centre. The Year End period is extremely busy and we have all hands on deck to try and alleviate the demand.
Kind Regards
The Sage Support Team
Best regards,
Good day Russel
We'd like to confirm that you were assisted with your Payroll queries by one of the Payroll Support Managers.
Once again we'd like to apologise for the long waiting times with the Contact Centre. The Year End period is extremely busy and we have all hands on deck to try and alleviate the demand.
Kind Regards
The Sage Support Team
Best regards,
Good day Russel
We'd like to confirm that you were assisted with your Payroll queries by one of the Payroll Support Managers.
Once again we'd like to apologise for the long waiting times with the Contact Centre. The Year End period is extremely busy and we have all hands on deck to try and alleviate the demand.
Kind Regards
The Sage Support Team
Best regards,
Good day Russel
We'd like to confirm that you were assisted with your Payroll queries by one of the Payroll Support Managers.
Once again we'd like to apologise for the long waiting times with the Contact Centre. The Year End period is extremely busy and we have all hands on deck to try and alleviate the demand.
Kind Regards
The Sage Support Team
Best regards,