Shocking Patel support keeps getting worse

The Customer Service at Pastel is unbelievably bad. There seems to be no desire for this company to provide the support which they charge there customers for. Every year the support provided deteriorates and in addition they seem to have no desire to improve their service to any acceptable standard. Today in desperation to speak to an actual Human Being I phoned the sales department - answered within a minute - the first lady I spoke to cut me off and was incredibly rude. I then spoke to a sales Consultant named Michael who was very helpful and he put me through to reception. The receptionist was rude, unhelpful and seemed totally uninterested in doing any thing vaguely related to her actual job and simply put me through to the computerized menu despite the fact that i clearly stated that I needed to speak to a supervisor. I am shocked that a company with international standing hires people that are simply disinterested in helping customers. This still has not resulted in me acquiring any assistance for then misnamed call center who seem to be missing in action. In my opinion this company shows a total lack of willingness to offer the end user any support despite the fact that this is one of the major selling points of there product. I have now given up on having this issue resolved today or receiving any adequate response to my complaints or my request for assistance. Unfortunately phoning the call center and holding for almost an hour twice resulted in me been cut off twice. Emails are answered with an automatic response. What a shame that one of the most respected accounting packages in the country has deteriorated to such a low point where loyal customers who have used their packages for over 2 decades are beginning to look for alternatives not because the package is faulty or bad but because the promised support is most often unavailable and when available mostly arrogant, unfami**** with the product and rude.