Shocking Outage!
This outage is no acceptable, heads must roll!
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Sage South Africa's replyOfficial
26 Jan 2021, 10:56Good day David ,
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
Sage Business Cloud Accounting South Africa | Message from Pieter BenschService Interruption Notification Pieter Bensch
I know that many of our South African customers have experienced problems with Sage Business Cloud Accounting over the last week, and before anything else, I want to say I'm really sorry. I know what a busy time it is, how inconvenient this is and so if you have been experiencing problems, I want to apologise and let you know that we are doing everything we can to fix this.
Over the weekend, many customers have been successfully using the service and getting ready for the tax filing deadlines this week. However, as the service got busier yesterday, we can see that some people are still experiencing delays during peak times. We have flagged these issues with SARS and asked that they consider discretionary relief for anyone who has not filed for reasons beyond their control. We wait to hear their decision.
The disruption stems from an upgrade to the Sage Business Cloud Accounting infrastructure that was actioned last week. Unfortunately, when the system was brought back online, we experienced an unexpected error. Since then, we've been working around the clock with our dedicated service providers and vendors to reach a full resolution.
We know our customers expect more from us, and we will keep working on those delays so that everyone can do what they need to do as quickly as possible.
Please keep an eye on Sage City as we will post all future updates there.
Best regards
Pieter Bensch
EVP, Africa and Middle East You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
Sage Business Cloud Accounting South Africa | Message from Pieter BenschService Interruption Notification Pieter Bensch
I know that many of our South African customers have experienced problems with Sage Business Cloud Accounting over the last week, and before anything else, I want to say I'm really sorry. I know what a busy time it is, how inconvenient this is and so if you have been experiencing problems, I want to apologise and let you know that we are doing everything we can to fix this.
Over the weekend, many customers have been successfully using the service and getting ready for the tax filing deadlines this week. However, as the service got busier yesterday, we can see that some people are still experiencing delays during peak times. We have flagged these issues with SARS and asked that they consider discretionary relief for anyone who has not filed for reasons beyond their control. We wait to hear their decision.
The disruption stems from an upgrade to the Sage Business Cloud Accounting infrastructure that was actioned last week. Unfortunately, when the system was brought back online, we experienced an unexpected error. Since then, we've been working around the clock with our dedicated service providers and vendors to reach a full resolution.
We know our customers expect more from us, and we will keep working on those delays so that everyone can do what they need to do as quickly as possible.
Please keep an eye on Sage City as we will post all future updates there.
Best regards
Pieter Bensch
EVP, Africa and Middle East You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Best regards,
Sage South Africa's reply26 Jan 2021, 10:56
Official
Good day David ,
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
Sage Business Cloud Accounting South Africa | Message from Pieter BenschService Interruption Notification Pieter Bensch
I know that many of our South African customers have experienced problems with Sage Business Cloud Accounting over the last week, and before anything else, I want to say I'm really sorry. I know what a busy time it is, how inconvenient this is and so if you have been experiencing problems, I want to apologise and let you know that we are doing everything we can to fix this.
Over the weekend, many customers have been successfully using the service and getting ready for the tax filing deadlines this week. However, as the service got busier yesterday, we can see that some people are still experiencing delays during peak times. We have flagged these issues with SARS and asked that they consider discretionary relief for anyone who has not filed for reasons beyond their control. We wait to hear their decision.
The disruption stems from an upgrade to the Sage Business Cloud Accounting infrastructure that was actioned last week. Unfortunately, when the system was brought back online, we experienced an unexpected error. Since then, we've been working around the clock with our dedicated service providers and vendors to reach a full resolution.
We know our customers expect more from us, and we will keep working on those delays so that everyone can do what they need to do as quickly as possible.
Please keep an eye on Sage City as we will post all future updates there.
Best regards
Pieter Bensch
EVP, Africa and Middle East You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Thank you for reaching out to us.
I am very sorry that you could not get hold of anyone to explain the current situation you are experiencing on Sage Business Cloud Accounting software. We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business. Please see latest communication that has been sent out
Sage Business Cloud Accounting South Africa | Message from Pieter BenschService Interruption Notification Pieter Bensch
I know that many of our South African customers have experienced problems with Sage Business Cloud Accounting over the last week, and before anything else, I want to say I'm really sorry. I know what a busy time it is, how inconvenient this is and so if you have been experiencing problems, I want to apologise and let you know that we are doing everything we can to fix this.
Over the weekend, many customers have been successfully using the service and getting ready for the tax filing deadlines this week. However, as the service got busier yesterday, we can see that some people are still experiencing delays during peak times. We have flagged these issues with SARS and asked that they consider discretionary relief for anyone who has not filed for reasons beyond their control. We wait to hear their decision.
The disruption stems from an upgrade to the Sage Business Cloud Accounting infrastructure that was actioned last week. Unfortunately, when the system was brought back online, we experienced an unexpected error. Since then, we've been working around the clock with our dedicated service providers and vendors to reach a full resolution.
We know our customers expect more from us, and we will keep working on those delays so that everyone can do what they need to do as quickly as possible.
Please keep an eye on Sage City as we will post all future updates there.
Best regards
Pieter Bensch
EVP, Africa and Middle East You can also follow us on social media for updates Sage City: https://www.sagecity.com/za/sage-one-accounting-south-africa/f/sage-one-accounting-south-africa-announcements-news-and-alertsFacebook: https://www.facebook.com/SageSouthAfricaTwitter: @SageGroupZA
You are welcome to reach out our Customer Care Team on *** please remember to let us have your contact detail and customer number if possible.
Thank you for your patience
Kind regards
The Sage SA Team
Best regards,