Shocking customer support and 3rd party payment integration. It appears I'm not alone...

I've experienced consistent disinterest and incompetence from both customer service and their third-party bank integration partner, Yodlee.

For over three months, I’ve sent screenshots, received case numbers, and followed up weekly—now bi-weekly—regarding missing bank feed accounts. Despite this, there’s been no meaningful response, no testing of supposed fixes, and no progress.

Unless I call directly, I get no updates. When I do, I’m told to “log in and test,” only to find the same unresolved issues. Escalations lead to empty promises that a manager will call back - calls that never happen.

To make matters worse, banking feeds reset almost weekly, disrupting reports and creating problems for my accountants.

The volume of negative feedback on this site speaks for itself: broken promises, lack of accountability, and a support team that simply doesn’t care.

It’s time to move on to a supplier that values competence and customer service.