Shameful customer service!!!

Item: Sage South Africa
Rating: 1

On 7 April I reported on Hellopeter how they absolutely CANNOT fix a MAJOR issue of duplicating on their bank feeds! A customer "CARE" consultant called me and promised to get to the bottom of it... I am STILL waiting??? How is a big corporate like this with myriads of complaints here on Hellopeter not shamefully embarrassed on how badly they support their clients and advisors?

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Replies (2)

's updateReviewer Update

06 Aug 2025, 15:52

I have just had a call from the customer care consultant who has been handling the case since January. In response to my complaint logged here, and was told categorically that logging complaints here will not in ANY way speed up their ability to resolve fixing of the bug in their system, and that after 8 months of waiting for a resolution, I must please be patient they are STILL working on it?!?!?

's update06 Aug 2025, 15:52

Reviewer Update

Sage South Africa's replyOfficial

07 Aug 2025, 17:15

Good day Cynthia,

We have been advised that one of our agents have been in touch with you directly and are keeping you updated on the progress of your case.

Kind regards
The Sage SA Team

Sage South Africa's reply07 Aug 2025, 17:15

Official

Good day Cynthia,

We have been advised that one of our agents have been in touch with you directly and are keeping you updated on the progress of your case.

Kind regards
The Sage SA Team