LS
Lourens S
1 reviews | Active since Jan 2017
20 Sept 2021, 16:24
Service as bad as government entities
Changed my rating of last month from 3 star to 1 star as the issue has still not been resolved from June. I am not getting any feedback and just automated responses. After my previous complaint, a customer care representative contacted me and said I can email her directly and I am not even getting a response from her. This is super frustrating. The product still ain't bad, but their lack of customer service is so terrible that I am seriously considering a different product.
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Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
30 Sept 2021, 15:24Good day Lourens,
Hope you are well and safe. It is our understanding that a consultant has reached out to you in this regard.
Kind regards
The Sage SA Team
Hope you are well and safe. It is our understanding that a consultant has reached out to you in this regard.
Kind regards
The Sage SA Team
Sage South Africa's reply30 Sept 2021, 15:24
Official
Good day Lourens,
Hope you are well and safe. It is our understanding that a consultant has reached out to you in this regard.
Kind regards
The Sage SA Team
Hope you are well and safe. It is our understanding that a consultant has reached out to you in this regard.
Kind regards
The Sage SA Team
LS
Lourens S's updateReviewer Update
01 Oct 2021, 12:16She has reached out on Tuesday and said she will contact me first thing Wednesday morning. Still no call.
LS
Lourens S's update01 Oct 2021, 12:16
Reviewer Update
She has reached out on Tuesday and said she will contact me first thing Wednesday morning. Still no call.
LS
Lourens S's updateReviewer Update
15 Nov 2021, 20:53Good day. My issue has still not been resolved since June. I have asked over the phone and on emails if I can get a refund on my annual subscription. I think my time with Sage has come to an end. Perhaps I can get a response here on how to proceed with the refund?
LS
Lourens S's update15 Nov 2021, 20:53
Reviewer Update
Good day. My issue has still not been resolved since June. I have asked over the phone and on emails if I can get a refund on my annual subscription. I think my time with Sage has come to an end. Perhaps I can get a response here on how to proceed with the refund?