Server downtime not mentioned to customers.

Shocking service. I use Sage Cloud Accounting and suddenly no service. After struggling to finish a transaction and getting bombed out, I called support and held on for 30 minutes. Phoned Sales and asked them if there is a problem with their server. They know nothing. Eventually after the 6th call I get to speak to support and this lady tells me yes, they were experiencing a problem with a module update. I said thank you very much for not informing your customers. So I wasted a whole morning.