Second request for assistance - no reply received to previous request and to emails

I wrote a review last week - telling a whole story about the shocking service we have received from this company, I got one of those responses which is meant to placate us into believing that Sage SA cares about its customers, I went back with a reply and am still waiting for someone to contact us or revert. You sold us the product, you told us you could convert, now we have to chase you to provide us with our correct records. Sage SA - you have so many negative reviews surely you guys realise there's something wrong. Our company name is Strathmore International - we are missing records that should have been converted but were not. Your conversion department cannot find our records (??!!) - we have sent in excess of 5 emails requesting assistance. This is NOT GOOD guys, get moving on providing the support you promised when you sold us this system. Promises made and not kept does not make for good companies - this is a problem in SA - customer service is so poor it is non existent. Your accounts people who did our quote/invoice did not put an acc number on the inv - our payment ref was NMP-221529 - our contact details are ********** 346 - our old account number is STR0631 - that was before Sage One.