Sagepay poor ****py service

been a client of theirs for atleast 15 years. Just paid an " outstanding amount" under duress . Sage has always had a direct debit on my account , so i have yet to understand how come i'm in arrears with payment. Have complained to them before , nothing done. Battling now to get through to their accounts department to get an answer if the account is clear so that i can work in payroll. Since Pastel move to this new monthly licence, it has worked out more expensive for me and a much more troublesome setup. spoke to very unfriendly consultant , Oma, at registrations who threw the buck on the accounts department. I typed this whole complaint and am still waiting for the accounts department on the telephone.Listening to Sage tell me how i should receive a customer survey atleast once a year, but cannot answer my call. PS 12 min so far.