SageOne/Sage Cloud Accounting down for 2 weeks

Have been using sageone for 5 years. It worked ok but had regular downtime and baking links went down regularly for months. The final straw was when the system went down for 2 weeks and I had to get my staff to work at night (which was the only time it worked). Lucky I have a good competent and dedicated team. Then they charge for the month in full. I took a decision to change over to smartedge a home grown system that i have used for 10 years on another company and ditch this sage one. Best decision I have ever made was to get rid of sage. Doing an upgrade without proper testing, having no rollback plan, effectively plunging 1000's of companies into darkness for 2 weeks, and then charging in full for the month is completely unacceptable behaviour by any company. I would not recommend sageone/sage cloud accounting to anyone. 28 February we say our final goodbyes to sage.