SageONE - DISGRACE !!!

Hi I have been sitting on the telephone for the last week trying to sort out our SageONE, no one has contacted us from the conversion department, nor from the printing department either. I was promised someone would contact me and yet I am waiting again. I have also requested help and assistance yet I get no response from you, yet you will reply to other emails…very unprofessional.

This is not what I signed up for!!! I have been working strenuously for the last week editing and uploading data, spending countless hours trying to get our SageONE setup. I have had no assistance since we purchased the new service package and I understand at this moment things could be very busy your side, but where is the customer relationship and care. I feel on behalf of myself ,that everything was rushed in the beginning, i was told only things i wanted to hear and your service was quick in the beginning to make the sale. But once i purchased the service, did all communication and support end from you.

This is unacceptable and i have raised my concerns before today, as this isn’t the first email this week, yet i still receive no help nor feedback.

I await your response.