SageOne Accounting and Payroll Bundle Fail

I registered my small business with Sage One in May 2021, due to the economic climate I was not in a position to go with the Annual pricing as the bundle requires, however, the sales consultant Tshepo Mandlazi, promised me before signing with Sage and every month thereafter - I will get this right. Normally I would not put a consultants name in a review, however after 5 full months - EVERY SINGLE MONTH, I am emailing him and asking him to please advise what can be done so that my bookkeeper and Accountant can work on Sage Account because come to the end of the month my account is deactivated because I did not pay.

Today, my mind was blown I phoned the Sage allocations department and they told me that I have a credit balance for Sage Accounting of over R1000 and I am in arrears with Sage Payroll around R900 (too which I still have access to). The amounts were not being allocated to the correct department nut if a client has overpaid on their account why not still give them access to their profile? Whereas with Sage Payroll I am in arrears but I am still able to process payroll (after the 3rd invoice I will be deactivated I was told).

I am now fully aware that this month to month bundle is not working but why are my funds taking so long to be allocated and why if I paid a week ago I am still not given access to my profile on Sage Accounting?

I missed 2 calls from the allocation department last week but when asked for them to call me back, nothing happens. Tshepo (Sales Department), passes the buck and a last attempt to get this right without having to come to social media, I asked if I can set up a meeting for us to sort this out - he agreed, did not accept the invitation and I am still waiting for him to reschedule the meeting. I pushed for my team to use Sage One based on using it for 3 years but this is just ridiculous. All we want to do is get our companies finances sorted.