Sage1 Pastel call center agent who was unwilling to assist my urgent query

My rating is actually on a -100 for this guy.Last week I called Sage1 Pastel this was around 10am, Thursday 9th January,needing them to assist me with accessing my accounting information for transactions and change the email address for the new administrator. I only had the her email address and not the password. My administrator who was responsible for logging in resigned from our small company. ...and couldn't get hold of her

I explained to the gentleman, who said his name was Odols Or Adols Ramandza, that I urgently needed to access my data base. I told him that I was one of the directors and the lady that was our administrator had resigned. I told him that I could furnish him with the resignation letter OR any document he may need to verify my claims. He told me that he couldn't help me even though I am one of the directors...He said rudely told me to go ask my ex employee for the logging details. I said to him I'm the one that made the payment to Pastel, I could prove it, not my ex employee. He repeatedly told me he couldn't help me. I asked him what happens if the separation wasn't civil? He told me that even in those circumstances I still needed my ex employee's consent!!! At this stage my blood was boiling... I asked him why would they( Pastel) allow directors to be held "hostage"by ex employees... I told him that I didn't make the payment to my ex employee, I paid Sage Pastel!! I asked him if he does realize what he was telling me....he seemed nonchalant, not willing to assist me.

I asked him if I had to go to court and get the court to force Sage Pastel to give me the log in details..He said the only person I'd have to force the information out of is my ex employee and not Sage Pastel. I asked him to to get me someone who would tell me something different..he asked me to hold for a VERY long time and came back to say he couldn't find anyone else who would tell me something different! As I was still talking to him...the line went dead!!

At this stage I wanted to STOP using Sage Pastel for 2 of our companies, and look for another company that would at least treat me like a client. By now our legal department was on the phone trying to get hold of her. We got her and fortunately she gave us the log in details. I contacted Sage Pastel again... And I was assisted by a very polite lady who said her name was Nokuthula Motha. Who confirmed my expectation that I could have been helped as long as I could prove that I was a director!

This guys response and rudeness was just super unnecessary and don't believe you have people like him to be dealing with clients

Regards Thembi Mbatha