Sage you suck!! you lost me as a customer

This is the worst service anyone can experience. I am unable to access any of the information for the last two days. When you contact them via the website, the person you are speaking to assures you all servers are up and running. Then asks you the service number via a link and that is where it stays. Just apologetic that it is not working, cannot do anything about it..... and just shrugs their shoulders.... the usual attitude. I have already terminated my payroll account and after approximately 10 years, I am now cancelling the service.... XERO here I come, I will start from scratch... just refund the customers and stop shrugging and give us the excuse that you are working on the problem. It means nothing. Go respond to your customers on sagecity, etc.