BG
Bryn G
1 reviews | Active since May 2011
01 Apr 2026, 16:18
Sage xpress registration frustrations
after numerous attempts to renew my pastel xpress , without success, I have reverted to this platform. My pc with the original software on it was busy becoming obsolete, another version was uploaded to a laptop , and registered by sage. i am now told that my account has been locked , due to two registrations. I have on numerous occasions told the registration agent that the old pc no longer works. They will not register my software on the new pc, where it has been working until Feb 2026. between myself and my bookkeeper we have made about 10 calls, yet no success. calls just get hung up. terrible service from sage.
Helpful (0)
Replies (3)0
Replies (3)
Sage South Africa's replyOfficial
01 Apr 2026, 17:06Good day Bryn,
Thank you for taking our call earlier today. As per your discussion with our customer care agent, they will refer this through to our registrations team so that they can investigate further and go into the call history as well as the incidents logged previously.
Kind regards
The Sage SA Team
Thank you for taking our call earlier today. As per your discussion with our customer care agent, they will refer this through to our registrations team so that they can investigate further and go into the call history as well as the incidents logged previously.
Kind regards
The Sage SA Team
Sage South Africa's reply01 Apr 2026, 17:06
Official
Good day Bryn,
Thank you for taking our call earlier today. As per your discussion with our customer care agent, they will refer this through to our registrations team so that they can investigate further and go into the call history as well as the incidents logged previously.
Kind regards
The Sage SA Team
Thank you for taking our call earlier today. As per your discussion with our customer care agent, they will refer this through to our registrations team so that they can investigate further and go into the call history as well as the incidents logged previously.
Kind regards
The Sage SA Team
BG
Bryn G's updateReviewer Update
02 Apr 2026, 11:58Thank Sage Team
I received a call with in minutes of submitting my frustration. Sage team called me the next morning and it took all of 10 minutes to rectify the registration. My system is up and running again.
Thanks again
I received a call with in minutes of submitting my frustration. Sage team called me the next morning and it took all of 10 minutes to rectify the registration. My system is up and running again.
Thanks again
BG
Bryn G's update02 Apr 2026, 11:58
Reviewer Update
Thank Sage Team
I received a call with in minutes of submitting my frustration. Sage team called me the next morning and it took all of 10 minutes to rectify the registration. My system is up and running again.
Thanks again
I received a call with in minutes of submitting my frustration. Sage team called me the next morning and it took all of 10 minutes to rectify the registration. My system is up and running again.
Thanks again
Sage South Africa's replyOfficial
02 Apr 2026, 13:24Good day Bryn,
Thank you for taking the time to write your review - we truly appreciate your positive sentiments and are happy to hear that we were able to turn your experience around.
Kind regards
The Sage SA Team
Thank you for taking the time to write your review - we truly appreciate your positive sentiments and are happy to hear that we were able to turn your experience around.
Kind regards
The Sage SA Team
Sage South Africa's reply02 Apr 2026, 13:24
Official
Good day Bryn,
Thank you for taking the time to write your review - we truly appreciate your positive sentiments and are happy to hear that we were able to turn your experience around.
Kind regards
The Sage SA Team
Thank you for taking the time to write your review - we truly appreciate your positive sentiments and are happy to hear that we were able to turn your experience around.
Kind regards
The Sage SA Team