KD
Kim D
1 reviews | Active since Mar 2021
20 Jan 2022, 10:46
SAGE VIP - SUPPORT
I am having issues with VIP Payroll on the Cloud and have made 9 phone calls to Sage support line with the first call being at 9am yesterday morning. I keep getting told it has been escalated and it is not 10h44 on Thursday morning and still absolutely no luck what so ever.
I need to process wages for this week as well as monthly wages and it has now become critical.
I requested a call from a Manager and am still waiting.
Sage VIP's service has been absolutely unacceptable and I have no idea how one can work like this.
Lets see how long they take to contact me......a week, a month?????
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Replies (1)
Sage South Africa's replyOfficial
25 Jan 2022, 11:12Good day Kim,
Hope you are well - we have been advised that one of our Customer Care consultant's has reached out to you in this regard . It was confirmed that you had been sorted out.
Stay safe
Kind regards
The Sage SA Team
Hope you are well - we have been advised that one of our Customer Care consultant's has reached out to you in this regard . It was confirmed that you had been sorted out.
Stay safe
Kind regards
The Sage SA Team
Sage South Africa's reply25 Jan 2022, 11:12
Official
Good day Kim,
Hope you are well - we have been advised that one of our Customer Care consultant's has reached out to you in this regard . It was confirmed that you had been sorted out.
Stay safe
Kind regards
The Sage SA Team
Hope you are well - we have been advised that one of our Customer Care consultant's has reached out to you in this regard . It was confirmed that you had been sorted out.
Stay safe
Kind regards
The Sage SA Team