1 reviews | Active since Jun 2016
SAGE Support Service Sucks!!
Since yesterday, 11 April 2018, I have, on 3 occasions, had to spend over an hour a time to speak to a technical support agent to help resolve a query. The current hold-on period (today 12 April 2018, with interminable boring blurb, has been 1 and a half hours of my day. This is a disgrace, and NO company can call this 'service', other than 'despicable'. If they have such looooooooooonnnnnggggggg waiting times, why do they not simply expand their number of call-centre agents? Unfortunately, there is no competition that I know of, so we are stuck having to put up with this less than terrible situation. Sage Pastel? You suck!!
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team