SAGE support not very helpful.

I had a large payroll to move from another payroll service provider to SAGE, after discovering that you cannot load YTD figures - which to me seems ludacris I started the process of importing information as advised. Imported March did all my balances and checks, rolled over to April and that is where the product stopped working. I battled for 2 days to to get a verified file to process however its kept throwing an error "File Process Error" The File could not be processed. Upon trying the chat facility I was referred to the call center. There I was told that SAGE was having server issues and that the reason I was having trouble is because their server was timing out. I then had to call back twice during the day to get an update on my query and each time I was told they were working on it, couldn't give me an estimate of the time taken to resolve. Eventually my last call of the day to follow up on the query, I was told it was resolved to once again try and process my imported & verified file however again it didn't work. I was told that although the server was slow it would work to keep trying. I then queried the weekend planned maintenance, if this would affect me trying to work. Was then told no the system may be slow but I could still work. This is false the whole site is down and nothing can be done. Would have been so nice not to have been falsely informed. I now have a large payroll to try and move over and no assistance and a program that is not working.