Sage Support Lacking

Sage sent their annual invoice awhile back. Ever since then I have been advising them that they have not updated the program and asking for assistance in this matter. The person sending out the invoice categorically stated that my program had the latest version but this is not correct. I asked him , in person, and via e-mail to request Support to contact me in this regard. Support have not contacted me and now they are threatening to cut off the program that we have paid for EVERY YEAR SINCE 1995!! This total lack of concern for their loyal customers truly smacks of total disregard for anything other than the continued high annual charges. These charges are not justified when one has paid for the program yet it is not regularly updated by Sage.