1 reviews | Active since Dec 2017
SAGE SUPPORT IS USELESS
It is currently 16:33. I have been phoning since 15h52 trying to get support on my accounting product.
The lady that is supposed to be the operator is so rude at keeps on putting me through to no one, i hold and then just end up back at her.
eventually after a few tries i reach the payroll department, which is not the department on which i require support and gets put through back to the operator which sighs so loud when she hears its me again, does not even give me a proper chance to finish my sentence and then just puts me through to nowhere again.
Eventually 30mins later i find someone working in the department in which i need support, ask him to please not put me through and just help me cause i mean really. puts me on hold after he listened to my query,, and then after 5 minutes of holding the phone gets cut.
WHAT TYPE OF SUPPORT IS THIS.
I NEED HELP AND THE SUPPORT LINE IS AS GOOD AS NOTHING, JUST WASTING MY AIRTIME FOR NOTHING.
Ridiculous to pay for a service but the support is useless.
rolling eyes for the whole hour i have been on the phone now.
People are rude and very unhelpful.
You don't even deserve the one star i was forced to choose to be able to write a review.
i went through hello peter and for today only there is about 15 (if not more) bad reviews about sage that sucks.
Please also get another operator to answer the phone as one does not need a rude person answering when support is required.
And if sage has been down for about 10 days (if i read the rest of the reviews) when will this be fixed???
Once all the clients have left to find other accounting packages?
VAT is due by Friday and how are we supposed to do it without being able to access the accounting package which we pay for...
Will you be doing everyone's VAT for them or paying the penalties cause you don't know when a problem will be fixed that has been a problem for almost two weeks now??
SOMETHING NEEDS TO BE DONE URGENTLY.
Accounting firms are picking their noses cause they can't do their clients' processing which they get paid for.
I hope we get a free month of accounting as we basically are paying for something that doesnt exist currently.
i went through hello peter and for today only there is about 15 (if not more) bad reviews about sage that sucks.
Please also get another operator to answer the phone as one does not need a rude person answering when support is required.
And if sage has been down for about 10 days (if i read the rest of the reviews) when will this be fixed???
Once all the clients have left to find other accounting packages?
VAT is due by Friday and how are we supposed to do it without being able to access the accounting package which we pay for...
Will you be doing everyone's VAT for them or paying the penalties cause you don't know when a problem will be fixed that has been a problem for almost two weeks now??
SOMETHING NEEDS TO BE DONE URGENTLY.
Accounting firms are picking their noses cause they can't do their clients' processing which they get paid for.
I hope we get a free month of accounting as we basically are paying for something that doesnt exist currently.