SAGE Sucks - VIP was Better

I was busy with a support consultant after I waited an hour before I got help. While talking to this agent pointing out a flaw in the system, she tells me not to worry about that but to fix the problem. After I insisted by asking why the system did that, she put the phone down on me. Now I have to call back and wait in the queue AGAIN for another hour. I find that distasteful and ridiculous to say the least.