Sage sucks

This is the last straw. Purchased vloud one from sage on the 1 september 2022. Send the wrong link for my purchase, been asking for a refund since the 12th September. Nobody repsond to the emails. The phone lines keep getting cut of. Then they'll send me a credit note as the request has been send for approval, then they'll check to follow up and let ypu know. Still im waiting. Its the 7 of October 2022 ans theres still nothing. This plase has the worst communication with clients. Can't call you back. Dont answer emails.