Sage stole from my business account! I wish I could rate them with zero stars.

last year, I started my first small business and I was searching for an easy accounting system and tried Sage. I dealt with Brenda Mo***eng who then referred me to her colleague Boitumelo Sebopa ********** Half way through the free trial, I decided against using Sage and opted to use a different product from a different service provider. I communicated this to the Sage team and I thought that was the end of it. 4 months later (FOUR MONTHS!!!) they billed my Business Cheque account and when I queried this, I found out that they were billing me for the Sage service they claimed to be providing. It took several days and endless phone calls to finally get back to Boitumelo Sebopa who admitted the mistake and assured me that their accounts department will refund my account asap. This never happened. I emailed Boitumelo every few days to check up and she would then call me, apologize profusely for the error and assure me that the money will be back in my account asap. It has now been 54 days (FIFTY FOUR DAMN DAYS) and they have not returned the money they stole from my account without my permission. She is now avoiding my emails and is never available when I call. I urge small businesses to be very careful when dealing with this company. A company who sells accounting software solutions who has an *********** accounting department is ridiculous!!!