CG
Cuanita G
1 reviews | Active since Mar 2015
07 Nov 2018, 14:38
SAGE South Africa - Payroll
6 emails sent for Support on Payroll since 29 October 2108 and NOBODY at Payroll Support emails or phones to resolve issue (never mind acknowledging they are working on it!)
SAGE South Africa charges Licence Fees which include SUPPORT but yet they DO NOT offer ANY support!!!
can the FSB help with an issue as this? They will be my next option
Helpful (0)
Replies (4)0
Replies (4)
Sage South Africa's replyOfficial
07 Nov 2018, 15:18Good day Cuantia ,
Thank you for bringing this to our attention. Please may we ask you to get hold of our Customer Care Team. You may reach them on *** . Please would you be able to let them have all you information so that they can investigate this for you.
Kind regards
The Sage SA Team
Thank you for bringing this to our attention. Please may we ask you to get hold of our Customer Care Team. You may reach them on *** . Please would you be able to let them have all you information so that they can investigate this for you.
Kind regards
The Sage SA Team
Sage South Africa's reply07 Nov 2018, 15:18
Official
Good day Cuantia ,
Thank you for bringing this to our attention. Please may we ask you to get hold of our Customer Care Team. You may reach them on *** . Please would you be able to let them have all you information so that they can investigate this for you.
Kind regards
The Sage SA Team
Thank you for bringing this to our attention. Please may we ask you to get hold of our Customer Care Team. You may reach them on *** . Please would you be able to let them have all you information so that they can investigate this for you.
Kind regards
The Sage SA Team
Sage South Africa's replyOfficial
13 Nov 2018, 13:35Hi Cuanita,
We see that the support team is struggling to get hold of you . Do you perhaps have an alternative number for us to forward onto the team.
Please would you forward your alternative information onto our customer care team so that they can intervene. ***
Thanking you in advance
Kind regards
The Sage SA Team
We see that the support team is struggling to get hold of you . Do you perhaps have an alternative number for us to forward onto the team.
Please would you forward your alternative information onto our customer care team so that they can intervene. ***
Thanking you in advance
Kind regards
The Sage SA Team
Sage South Africa's reply13 Nov 2018, 13:35
Official
Hi Cuanita,
We see that the support team is struggling to get hold of you . Do you perhaps have an alternative number for us to forward onto the team.
Please would you forward your alternative information onto our customer care team so that they can intervene. ***
Thanking you in advance
Kind regards
The Sage SA Team
We see that the support team is struggling to get hold of you . Do you perhaps have an alternative number for us to forward onto the team.
Please would you forward your alternative information onto our customer care team so that they can intervene. ***
Thanking you in advance
Kind regards
The Sage SA Team
CG
Cuanita G's updateReviewer Update
14 Nov 2018, 12:36There have been no phone calls from SAGE please do not use the Standard Useless response just to make it look like you are dealing with the problem.
Pathetic Service!!! Today also from your Registrations Department!!
How are you still in business?
CG
Cuanita G's update14 Nov 2018, 12:36
Reviewer Update
There have been no phone calls from SAGE please do not use the Standard Useless response just to make it look like you are dealing with the problem.
Pathetic Service!!! Today also from your Registrations Department!!
How are you still in business?
Sage South Africa's replyOfficial
15 Nov 2018, 09:43Good day Cuanita,
I am terribly sorry that you feel that this is a standard and useless response. I have just tried to call you on the numbers that we have for you on your email response. I to have not been able to get hold of you . Please will you drop me an email when you are available so that I can arrange for someone to get in touch with you.
Kind regards
Ana Santa
Customer Care
I am terribly sorry that you feel that this is a standard and useless response. I have just tried to call you on the numbers that we have for you on your email response. I to have not been able to get hold of you . Please will you drop me an email when you are available so that I can arrange for someone to get in touch with you.
Kind regards
Ana Santa
Customer Care
Sage South Africa's reply15 Nov 2018, 09:43
Official
Good day Cuanita,
I am terribly sorry that you feel that this is a standard and useless response. I have just tried to call you on the numbers that we have for you on your email response. I to have not been able to get hold of you . Please will you drop me an email when you are available so that I can arrange for someone to get in touch with you.
Kind regards
Ana Santa
Customer Care
I am terribly sorry that you feel that this is a standard and useless response. I have just tried to call you on the numbers that we have for you on your email response. I to have not been able to get hold of you . Please will you drop me an email when you are available so that I can arrange for someone to get in touch with you.
Kind regards
Ana Santa
Customer Care