Sage South Africa

Our business converted from a desktop version to an online version. Tsepo Mandlazi assisted us and I was very impressed with the service we received from him. BUT... after we send proof of payment, we were given the impression that we will be working on our new system, which was not the case. Since then I have been from pillar to post through Sage with little result and huge frustration. (I must say, that tune repeating itself over and over again gets so irritating in this circumstance) They transfer you to another department, just to get the whole limited option choosing message, which take you the wrong department, just to be transferred into the message system again. All without any results and repeating the same problem story the each and every person in different departments. Most of the people do not answer their emails. Thank you to Thabani Mpofana who went the extra mile when all the other had me in tears of frustration. I spoke to Walter, who transferred me, and Fundzy, Chanza, Noxolo, who requested the proof of payment again and did not hear back from her. Was referred to Sue-Allen, no reply from her either. I was even transferred to the Analist department where Annerine, Cindy or Savana could not assist. Thank you also for Rose at the technical department, who went the extra mile, but couldn't do anything from side as, apparently, the sale department had to activate it from a trial version. Now I am waiting again for Sales. What a frustration. Please organize your system, Sage accounting, and improve your answering message so that it is easier to get to the right department. Linette