Sage South Africa

Been struggling with Sage. Ive bought a package annual subscription accounting plus payroll, 3 logins 2 companies 10 employees, R5530. They send me the wrong link, only for accounting, 1 company. Been emailing them since yesterday telling them I have a problem. They send me a link for payroll, 30days free use. After 20 days R288 monthly subscription. I am not happy as this was not whats it says on the package subscription. Now its a struggle to get thwm to semd me the right links. Im falling behind with my VAT and payroll. This is really unacceptable.