DM
Debbie M

1 reviews | Active since Jan 2021

22 Jan 2021, 07:56

Sage service and support is shocking!

It is absolutely shocking that for a 5th day in a row we are not able to access Sage accounting. Sage managment, DO YOU REALISE BUSINESSES ARE LOOSING HUGE AMOUNTS OF INCOME DUE TO YOUR INCOMPETENCE? Your feed back and support is pathetic!

Your aplogies do nothing for your clients! As a business owner, with about 42 clients on my various Sage profiles I look like the person who is ***********, surely an organisation of your size, carrying such vital information for your clients has a "paln B'', I have lost all confidence in this product and would not recomend it at all! To any one looking to go on line use Xero, it's slightly more expensive but at least you have access to your accounting information and their support team is on the ball!

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DM
Debbie M's update22 Jan 2021, 10:04
Reviewer Update
so this is the response from Sage...
We sincerely apologise for the Sage Business Cloud Accounting service issue you are experiencing, and its impact on your business.To support you whilst we work to restore full service, you will be automatically redirected to the My Workspace dashboard when you log in to Sage Business Cloud Accounting. My Workspace is the central hub to manage your accounts and invoices and will enable you to continue working whilst we restore the performance and dashboard functionality in Sage Business Cloud Accounting.We are working around the clock with our service providers and vendors to restore the full functionality of the service, and thank you again for your patience.The Product Development Team

I DO NOT EVEN GET TO MY LOG IN PAGE FOR THE 5TH DAY, I GET ERROR 524!!