Sage Secure Card Payments not accepting the payment reference number on the renewal invoice.

I am extremely disappointed with the service I’ve received from Sage South Africa regarding my accounting software renewal. After receiving my renewal invoice, I’ve been trying to make a payment using the Sage Secure Card payment system, but I keep encountering the same error message: **"No payment for the reference ‘CAR0678/INV***’ found."**

This issue has completely prevented me from paying for my annual software renewal with a credit card. Despite my repeated attempts to resolve the matter, including reaching out to Karabo Sekukuba at the Sage renewals team, I have not received any helpful assistance or resolution.

This lack of support and functionality in a payment system for essential software is unacceptable. I would strongly advise Sage to urgently improve their payment systems and provide better customer service to loyal clients. Until this is resolved, I cannot recommend their services.