Sage SA worst support services!!!

Sage has to be one of the worst service / support center around! If you have lots time to spend looking for answers / solutions to your queries whilst you have a deadline on their customer zone website and can wait weeks on end for replies to your queries then this might the package for you! I have been affected so negatively with company hard to list every incident! I will start with last year when I received the annual renewal invoice from my supposed consultant that is suppose to help which I have never even spoken to or heard of and not even sure she /he was a real person! the previous year I had trouble with our registration and couldn't get hold of anyone and my poor IT guy struggled for days to get it right! I then rep**** to her MS Budeli and told her that I didn't see the value in renewing my membership when I don't receive feedback / support etc! I got no reply in the new year Jan 2021 I resent the email to ***; ***; ***; ***; *** and no one rep**** to me to resolve the issue! which is shocking! Ms Budeli eventually rep**** saying she was merely on leave - no apology nothing from pastel people just go on living their best life while the rest are unhappy and extremely frustrated with the lack of consideration! Even worst VIP has been bought by Sage which is another program I unfortunately use and since they took over everything has gone down the drain. Its a constant struggle to get help especially when you have deadlines and urgently need to pay salaries out... eventually i have to pay a private consultant to assist me with simple queries that before Sage took over was resolved easily. VIP before they were bought by Sage they were the best service company that I have ever come into contact with they answered the phones timeously maximum wait I think was 20 minutes that was only because it was peak season other than that within minutes if not seconds they would answer their calls and apart from that their staff knew the product extremely well and could resolve all queries with minimum effort and if they were new and training they would get their supervisor to assist you or help them but by the end of that call it was resolved with minimal stress! Buy since Sage took over its completely useless! The issue here is that Pastel and VIP in its self are good programs and normally reliable but the support is extremely disappointing and could be the reason why people move away from these accounting programs.