1 reviews | Active since Aug 2010
SAGE responds automatically within seconds with USEFUL response hopefully following only DAYS later
SAGE creates the impression that they respond within minutes (if not seconds), but it is an automated reply on which they might only reply days later.
We have been a loyal customer for years - and pay a litter fortune every year, yet your support team is unfathomably inadequate to deal with the sheer volume of queries over year-end and with the VAT changes.
Despite lodging a complaint on the morning of ********** 9, we have still not received any valuable feedback and still can't implement the VAT update as we have several questions and your guides on online help does not address these issues.
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team