BR
Brandon R
1 reviews | Active since Aug 2017
03 Dec 2025, 09:24
SAGE - Refund & Wrongful Debits
I have received a credit to my pastel xpress 50 account, in September 2023. This credit has not been knocked off my account or refunded to me since 2023. I upgraded my package from Xpress 50 to Partner 50 in October 2025. The debit order for the xpress 50 still went off in November 2025 & December 2025, when it should have been cancelled. The Partner 50 debit order also went off. So I am paying for 2 packages at the moment when I am only using 1. No one is able to assist us with the cancellation or refund, when we call. I don't know how to resolve this. We are just being sent around in circles. They keep asking us to send the same email over & over again. The service is rediculous really.
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Sage South Africa's replyOfficial
03 Dec 2025, 12:37Good day Brandon,
Thank you for taking our call earlier. We have been advised that the relevant salesperson has been in touch with you and they are investigating and recertifying your situation. Thank you for giving us the opportunity to do so.
Kind regards
The Sage SA Team
Thank you for taking our call earlier. We have been advised that the relevant salesperson has been in touch with you and they are investigating and recertifying your situation. Thank you for giving us the opportunity to do so.
Kind regards
The Sage SA Team
Sage South Africa's reply03 Dec 2025, 12:37
Official
Good day Brandon,
Thank you for taking our call earlier. We have been advised that the relevant salesperson has been in touch with you and they are investigating and recertifying your situation. Thank you for giving us the opportunity to do so.
Kind regards
The Sage SA Team
Thank you for taking our call earlier. We have been advised that the relevant salesperson has been in touch with you and they are investigating and recertifying your situation. Thank you for giving us the opportunity to do so.
Kind regards
The Sage SA Team