Sage refund - waiting

On the 29th Nov my annual renewal was due. Firstly Sage dictates renewal and once you start using the Pastel Accounting package you are essentially held to ransom with no negotiation on the renewal increase which is always way above cpi.

Transacted via the online renewal platform to renew the licence. The online renewal process was not updating and by repeating the procedure to try and get the renewal complete unbeknown payments were going through each time.

Waiting for Sage to contact me to notify me that they owe me a R 36 112.00 refund - to date had no contact whatsoever.