BR
Brandon R
1 reviews | Active since Aug 2017
10 Dec 2025, 09:52
SAGE - Refund & incorrect debit order
Since my last post on Hellopeter, I did receive a call from SAGE. They did assure me that they would resolve the issue & refund me. After all the corespondence with them, they still haven't refunded me & now they are not responding to any of my emails. I have experienced this before from them. I think that they feel if they ignore me that I would just give up on this case. I am really disappointed with their attitude regarding this situation. I am not sure if this issue will ever be resolved.
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Replies (2)BR
Brandon R's updateReviewer Update
10 Dec 2025, 12:38This is totally unacceptable. It has been over 2 years since the first refund that should have been paid. SAGE was made aware about the debit order that went off in error last month & then agin this month. Please explain why I need to wait 14 days for the refund but if I miss a payment to SAGE, my services are cut-off. This process did not just start last Friday. Very poor from SAGE. Please stop the excuses & refund my money.
BR
Brandon R's update10 Dec 2025, 12:38
Reviewer Update
This is totally unacceptable. It has been over 2 years since the first refund that should have been paid. SAGE was made aware about the debit order that went off in error last month & then agin this month. Please explain why I need to wait 14 days for the refund but if I miss a payment to SAGE, my services are cut-off. This process did not just start last Friday. Very poor from SAGE. Please stop the excuses & refund my money.
Sage South Africa's replyOfficial
12 Dec 2025, 11:51Good day Brandon,
Hope you are well.
Please be on the look out for an email that has been sent to you. Unfortunately, we have not been successful in reaching you telephonically.
Kind regards
The Sage SA Team
Hope you are well.
Please be on the look out for an email that has been sent to you. Unfortunately, we have not been successful in reaching you telephonically.
Kind regards
The Sage SA Team
Sage South Africa's reply12 Dec 2025, 11:51
Official
Good day Brandon,
Hope you are well.
Please be on the look out for an email that has been sent to you. Unfortunately, we have not been successful in reaching you telephonically.
Kind regards
The Sage SA Team
Hope you are well.
Please be on the look out for an email that has been sent to you. Unfortunately, we have not been successful in reaching you telephonically.
Kind regards
The Sage SA Team