Sage really

I still have not received my refund from Sage go figure

Nedbank and Sage I have just closed made Nedbank account because my bank account was debited R196.02 and this according to Nedbank is a subscription to sage pastel. I only knew about this subscription when the money went off my account. This deduction did not reflect on my Nedbank in-contact (text message). Sage gave me a false reference number yesterday and promised to phone me back. (Grant spoke to me). Now Sage promised me that they will call back. That was 1 hour ago. Nedbank is not prepared to help resolved and also want to change me for closing my 32 day account. Banks never ever lose they all ways get their bank charges and fees no matter what. During lock down I received half my income and still now we are not receiving our full income and now i must just roll over and let the R196.02 slide