IHJVV
ISABELLA H. JANSEN VAN VUUREN

1 reviews | Active since Mar 2022

03 Dec 2024, 15:30

SAGE - QUICK TO LET YOU SIGN ON BUT WHEN YOU DECLINE THEIR SERVICES - NO ACTIONS OR FEEDBACK!!

<div>WE HAVE CANCELLED OUR SAGE SUBSCRIPTION ON 24 OCT.24 DUE TO THE SERVICES WE NEEDED WITH TRAINING IN SAGE WAS NOT IN LINE WITH WHAT SAGE COULD OFFER US AS SMALL COMPANY. WE DECIDED TO RATHER CANCEL SAGE SUBSCRIPTION - BECAUSE THERE IS NO NEED TO KEEP SOMETHING IF IT IS NOT GOING TO MAKE OUR WORK EASIER OR BE BENEFICIAL TO OUR COMPANY. I DID SEND EMAIL TO +++++&nbsp; AND SAGE TO INFORM THEM ABOUT CANCELLATION. IN NOV. OUR 1ST DEBIT ORDER WENT OFF - WE DID INFORM +++++ AND SAGE ABOUT THIS VIA EMAIL IN NOV.24. NOT ONE OF THEM DID ANY EFFORT TO COME BACK TO US OR TO AS THEIR ACCOUNTS DEPT TO REFUND US THE AMOUNT IN NOV.24. AGAIN IN DEC. - 2ND DEBIT ORDER WENT OFF. IN TOTAL SAGE OWES US NOW +- R1500.00. WE PHONED SAGE TO REPORT AGAIN - THE LADY WE SPOKE TO SAID SHE WILL PHONE US BACK - THAT WAS THIS MORNING....STILL NO CALL BACK! IT SEEMS LIKE IF THEY WANT TO SELL A PROGRAM OR SYSTEM TO YOU - THEY ARE QUIT EAGER - BUT WHEN YOU CANCEL ON THEM - THEIR AFTER CUSTOMER CARE SERVICES IS NON-EXISTANT. BE CAREFULL TO SUBSCRIBE TO SAGE PROGRAM. LEARN FROM OUR MISTAKES WHERE NO ACTIONS OR EFFORT IS RECEIVED FROM ANYONE AT SAGE AFTER YOU CANCEL THEIR SAGE PROGRAM. WHEN YOU SUBSCRIBE TO THEM THEY ARE ALL EARS...BUT AS SOON AS YOU DECLINE THEIR SERVICES - THEY DON'T MAKE EFFORT TO PAY BACK YOUR DEBIT ORDERS GOING OFF. NO FEEDBACK, NO EFFORT, NOTHING! LEARN FROM OUR MISTAKES!</div>

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Replies (1)
Sage South Africa
Sage South Africa's reply04 Dec 2024, 10:32
Official
Good day Isabella/ Raymond

We have arranged for an agent to reach out to you and assist with the necessary. 

Kind regards
The Sage SA Team