FM
Francois M

1 reviews | Active since Nov 2022

08 Nov 2022, 11:50

Sage Payroll & Ms. Lorna Manganye

Sage has the worst aftercare service available in South Africa. Ms. Lorna Manganye convinced me to purchase Sage Payroll, within 4 days I encountered problems and asked for assistance. No reply, not at all. After numerous mails she finally rep**** to my last mail for which I instructed her to cancel my account, within my trail month. Since then I have received invoices and are now being threatened by collectors. I have mailed her every time and asked that she correct this account. I phoned her and spoke to her for which she promised me that it is fixed and that I must ignore the invoices. I phone het today again 2022/11/08 and informed her of the collection order. She placed me on hold and never returned. I tried to phone her 20 times which she just forward me to the call center. No assistance, very poor service. Will not recommend this product to anyone!!!

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Replies (1)
Sage South Africa
Sage South Africa's reply08 Nov 2022, 15:36
Official
Good day Francois, 

Thank you for bringing this to our attention - the Customer Care Team will investigate this on your behalf

Kind regards
The Sage SA Team