Sage Payroll

If I could give 0 stars I would. We have never had issues with our Sage payroll system until today. Logged in and we are forced to sign a debit order mandate that I have done 6 times already and everytime at the end it gives me an error message and I am unable to log into my account. At month end no less when I am trying to pay staff salaries. I have been on the phone with support for nearly an hour and just keep getting transferred from one department to the next repeatedly having to explain my issue and still not getting a resolution. This is ridiculous and you can bet that I will be moving our payroll services with immediate effect. How can a system do this at month-end when we in payroll are busy with crucial activities.