1 reviews | Active since Mar 2010
Sage Pay complicit in processing ********** debit orders
This morning, I noticed an unauthorized debit order of R99.99 being processed on my FNB bank account from an organisation called DVotion based in Durban. This is the well known below-R100 debit order *****. DVotation has a reputation for their unauthorized debit orders. On this website alone, Sage Pay received many complaints regarding this company. However, they still continue their business dealings with this organisation and keep on transacting the debit orders. By knowingly mandating ********** debit orders, they are complicit in the *****. Sage Pay is a reputable company so I fail to understand why they don't blacklist this organisation. I suggest that they discontinue all business dealings with this organisation for the sake of their company's reputation and well-being. It is the right thing to do.
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Mobile ***
Good Day
We will be happy to assist you to clarify the situation.
We process debit orders on behalf of other companies and the following has possibly occurred:
You entered into a contractual arrangement with another company.
The contract includes a regular payment via debit order.
The company uses Sage Pay to facilitate the payment.
As a result, the debit on your account reflects Sage Pay rather than the name of the company you contracted.
In particular, we can provide you with the name of the company that is debiting your account. You will then need to contact the company directly.
To resolve the following query we would need you to provide us with the 8 digit reference number, you will find it before/after the word Sage Pay on your bank statement or you may provide us with your bank account number.
Thank you for highlighting your complaint with Sage Pay.
We endeavor to resolve your query with the utmost urgency.
Kind Regards,
Claire Small
Call Centre Supervisor, Sage Pay ZA
Sage
Mobile ***