TS
Tshimangadzo S

1 reviews | Active since Aug 2014

02 Aug 2017, 07:43

SAGE PAY

<p>Good day</p> <p> Please help </p> <p> </p> <p> I have an absa account where i receive my son maintainance money i have debit orders which i didnt authorize and its not helping cause from the little money i receive for my son i have to always do reversals</p> <p> </p> <p>i called the company yesterday 02/08/2017 i spoke to Louise Nokuthula Gumede they promised to call me back or cancel the debit orders their numbers are ********** and BIG 5 they dont pick up the calls at all been struggling with this for a year now their numbers are ********** / ********** </p> <p> </p> <p>Below its the email i sent to absa this is its not helping at all</p> <p>I called the company that was deducting from my account with this debit order reference DVOTION / ********** 8 SAGE R99.99 their number is 0 ********** 282 which they claim to collect money some insurance companies and the reference I gave them it's not on their system , then I gave them another reference for SAGE ********** which they gave me this number to call ********** / ********** and when I call it says the number doesn’t exist</p> <p> </p> <p>Another debit order was loaded with this reference number ALLFIN /AF250617S5651 R89.99 I have concluded to close this account, the money I get for maintenance it's not even close to cover a teenager expenses</p> <p> </p> <p>Regards</p>

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Replies (1)
Sage South Africa
Sage South Africa's reply02 Aug 2017, 10:46
Official

Good Day

We apologise for your frustration regarding this matter.

We would like to highlight that Sage Pay is a third party payment provider and we assist companies to process debit order collections for their customers. We are aware that it is complicated to explain via an email or Hellopeter.

Your Complaint is important to us and we endeavour to resolve your query as soon as possible.
Our team is on standby and will contact you shortly to assist.


Kind Regards

Rosenthia Murray

Administration, Sage Pay ZA

Sage

Office: *** | Mobile ***| Fax ***