1 reviews | Active since Oct 2017
Sage Pastel, worst support ever
Sage Pastel.
I requested assistance with a Pervasive license, which I received from Sage Pastel. It's been 4 Days since I requested assistance, but have had no help yet.
In the mean time non of the employees can get any work done on pastel. One month ago, I had this exact issue and it took 2 weeks for pastel to assist.
I under stand now why so many clients move away form Pastel. It is a great product, if only the support could have been halve as good as the product.
Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team
Good day,
We are terribly sorry for the inconvenience caused! In terms of getting your query resolved in a timely manner, we would like the most appropriate team to get in touch with you based on your info provided. Can we suggest that you request a call-back on the following link, so that a dedicated team can get in touch with you to further assist. https://www.sage.com/za/customer-call-back-form
Kind regards
The Sage SA Team