Sage Pastel terrible service!

We have been using Pastel for over 5 years in our business, with no issues. All of a sudden, two weeks ago, we started having issues!<br> Firstly, when we pay our yearly licence, we expect it to cover EVERYTHING. This time, we were suddenly told that we have to pay an additional R135 for a Pervasive licence. This is in breach of the Consumer Protection Act, which requires that ALL costs must be stated UPFRONT! I WILL be reporting this to them!<br> A) I did not ask you to use Pervasive! Why should I pay for it separately!?!?<br> B) Why is it suddenly required to pay for it when we have NOT been paying for five years!!?<br> <br> Anyway, we paid for the extra licence. but the trouble STILL does not end!! Nearly everyday, Pastel says we do not have a valid licence! We then have to phone support, reregister the licence etc! It is *******ed ridiculous! The support has the audacity to say that our Antivirus (which has NEVER caused issues in FIVE years!) is causing the problem! They further say that Windows 10 is a problem (again, for two months, Win 10 caused NO issues).<br> <br> Your support are a bunch of *****s, who blame their own inadequacy and incompetence on programs which, to date, have caused no issues.