1 reviews | Active since Sept 2009
Sage Pastel support wait period unacceptable
I have been waiting an hour for a support consultant and then the call was cut off. Considering the high licence fees we pay this type of waiting is unacceptable. Why not employ more agents if there is such a "high call volume"? And if we do have to wait, please play us some decent music instead of the boring endless repetition of the same old message.
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team
Dear Valued Customer
Thank you for raising your concerns with us and please accept our sincerest apologies for the frustration experienced.
In order to fully assist and resolve your query please can we request that you provide us with your account or contact details so we can urgently make contact with you.
Kind Regards
The Sage SA Team