Sage Pastel Poorest of Poor Customer Service.

Honestly. Have send TWO mails already because I needed help choosing a package. It has been TWO weeks now! Not even a reply mail received! Eventually did some research, decided on a package Saturday. Received only one mail to verify my purchase. NO link to download Pastel. I have Pastel Knowledge, would be able to install myself. BUT.... WHAT is Sage Pastel coming to! I have 20 Years plus experience re Pastel Call Centre etc. And this is absolutely ridiculous. Never EVER have I experienced such poor customer service! I have a business to run guys, and need this bookkeeping programme up and running. If you cannot help me, please rather refer me to a different supplier. This is NOT going to work for me! ORDER NUMBER: #WEB72551