SAGE PASTEL EVOLUTION INTERNATIONAL HELP DESK KEEPS AN INTERNATIONAL CALLER ON HOLD FOR OVER 2 HOURS!!

<p>I HAVE A PROBLEM WITH MY PASTEL EVOLUTION AS THE PASTEL PARTNER IN JOHANNESBURG THAT LOADED AND DESIGNED PASTEL EVOLUTION DID NOT DESIGN THE FORM LAYOUTS PROPERLY. I NEED TO SUBMIT A QUOTATION URGENTLY AND CALLED SAGE PASTEL EVOLUTION THIS MORNING. GOT THROUGH TO A CONSULTANT WHO ASSISTED ME WITH THIS FORM. IT TOOK HIM ABOUT TWO HOURS BUT IS STILL NOT CORRECT. I HAD TO CALL THE SAGE EVOLUTION HELPDESK AGAIN - FROM ZAMBIA - AN INTERNATIONAL CALL - TO HELP ME WITH THE FORM - THE DECIMALS AND TAX AMOUNTS ARE STILL NOT REFLECTING ON MY QUOTATION. I HAVE BEEN HOLDING ON THE INTERNATIONAL PASTEL EVOLUTION INTERNATIONAL HELP DESK SINCE 12H30 AND NOBODY HAS EVEN BOTHERED TO ANSWER MY CALL. I HAVE BEEN LISTENING TO YOUR RECORDING FOR OVER TWO AND A HALF HOURS NOW - ON AN INTERNATIONAL CALL</p> <p>I THEN CALLED A LANDLINE NUMBER (FROM MY ZAMBIAN CELL PHONE WHILST STILL HOLDING ON WITH MY OFFICE PHONE) THAT I HAD FOR A PASTEL MANAGER WHO PREVIOUSLY ASSISTED ME - ONLY TO BE TOLD THAT I NEEDED TO CALL THE HELPLINE AND WAS THE PROMPTYLY CUT-OFF FROM THIS NUMBER THREE TIMES AND THE LAST TIME THAT I CALLED 0027 11 ********** I WAS PROMPTLY PUT BACK INTO THE QUEUE SO NOW I AM HOLDING FOR FROM TWO PHONES ON AN INTERNATIONAL LINE!!!</p> <p>THIS SERVICE IS ABSOLUTELY DISGUSTING!!! I HAVE TO PAY A LICENCE FEE EVERY YEAR WHICH IS SUPPOSED TO INCLUDE SUPPORT - BUT HOW CAN I GET SUPPORT WHEN SAGE PASTEL DONT EVEN ANSWER THEIR PHONE!!!!!</p>